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Frequently Asked Questions

How do I powercycle my computer and modem?


Powercycling your computer and modem is the easiest way to solve connection problems to the Internet quickly and without a call to technical support.

To powercycle, perform the following:

1. Turn off your modem (for at least 30 seconds).
2. Turn on your modem.
3. Reboot your computer.
4. Allow the lights on your modem to stop flashing and turn solid (takes 30-60 seconds).

Ensure that all lights are solid green, then attempt to browse or check your email.


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