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Frequently Asked Questions

How do I configure Outlook or Outlook Express for my email?


Email is used for communicating by "mail" with other people on the Internet. There are many e-mail programs currently being used on the Internet. Please note that our Customer Service Representatives might not have information on how to configure/use your specific E-mail program.

When setting up your e-mail program(s), the following settings will most likely be used when configuring the program.

  1. Incoming (POP3) Server: mail.yourdomain.xxx
  2. Outgoing (SMTP) Server: mail.yourdomain.xxx
    **Some Internet Access Providers require you to use their SMTP server.
  3. POP3 account/user name: yourfullemailaddress (me@whatever.com)
  4. POP3 account/user password: This is the password for the POP email account that you have created.

Below is how to configure some of the popular client side email applications.

Netscape Mail
Open Netscape Browser

Go to Options menu bar and choose Mail and News

  • Preferences
  • Choose the Servers tab:

a. Outgoing SMTP should be the mail server address of your dial-up company
b. Incoming POP server should be mail.yourdomain.xxx (substitute your domain name)
c. POP3 username is the account you set up in your IMail Administration Page

Click the Identity tab:
a. Enter your name

b. Enter your full e-mail address

c. Enter your reply e-mail address

Click Apply

Outlook Express

  1. Open Outlook Express.
  2. If the Internet Connection Wizard pops up, skip to step #5. Otherwise go on to step #3.
  3. From the Tools menu, choose Accounts.
  4. Click the Add button, and choose Mail.
  5. In the Display name box, type in your name.
  6. Click the Next button.
  7. Select I already have an e-mail address that I'd like to use. (You may not have to do this)
  8. In the E-mail address box, type in your email address.
  9. Click the Next button.
  10. Click the down arrow on the drop-down list and choose POP3.
  11. In the Incoming mail (POP3,IMAP or HTTP) server box, type 'mail.yourdomain.xxx'.
  12. In the Outgoing mail (SMTP) server box, type 'mail.yourdomain.xxx'.
  13. Click the Next button.
  14. In the Account name box, type in your email address.
  15. In the Password box, type in your password.
  16. Check the box next to Remember password if you would like your password to be saved.
  17. Click the Next button.
  18. Click the Finish button.
  19. Click the Close button.

Netscape Communicator Mail
Open Netscape Communicator

Go to Edit menu and choose Preferences

Click on Mail and Groups and the + sign adjacent to it

Click on Identity and enter your name and mail address

Click on Mail Server and enter the following:

a. Incoming POP should be mail.yourdomain.xxx (substitute your domain name)

b. Outgoing SMTP should be the mail server of your dial-up company

c. Choose the POP3 radio button under Mail Server Type

Click OK


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